07375 965566Complaints policy
Last updated: 5 November 2026
We take pride in our work, but if something isn't right, we want to hear about it so we can put it right.
How to make a complaint
Contact us as soon as you can after the problem comes up:
- Email: urbanvoltelectrical
@gmail.com - Phone: 07375 965566
Please tell us your name, the address where the work was done, the date of the work, and what's wrong. Photos help if you have them.
What happens next
- Please inspect the work as soon as it's finished, and contact us straight away by phone, email or in writing with any concerns. If writing, get proof of posting.
- We aim to respond to your complaint within 5 days.
- We'll arrange a convenient date to come and view and/or put things right within 28 days.
If the problem is with our workmanship, we'll put it right at no extra cost.
If you're not happy with our response
If we can't resolve your complaint and we both agree we've reached deadlock, you can escalate it. As a Which? Trusted Trader, we have access to Which? Trusted Traders' Alternative Dispute Resolution service for domestic installation, service, repair and maintenance work. Call Which? Trusted Traders on 02922 670 040 to check if you're eligible.
- NICEIC: as a NICEIC approved contractor, our notifiable work is covered by NICEIC's complaints process. Visit niceic.com.
- TrustMark: TrustMark offers a complaints and dispute resolution service for registered businesses. Visit trustmark.org.uk.