07375 965566Privacy policy
Last updated: 5 November 2026
Who we are
UrbanVolt Electrical Ltd ("we", "us") is the data controller for personal data collected through https://
What data we collect
- Contact and quote form submissions: your first and last name, email address, phone number, whether you're a homeowner, landlord or business, the type of work you need, and any details you include in your message
- Analytics data: anonymised usage data (pages visited, device type, general location) through Google Analytics 4 and Cloudflare Web Analytics
How we use it and our lawful basis
- Responding to your enquiry and quoting for your job: legitimate interest, and taking steps at your request before entering into a contract
- Carrying out work you've booked with us and keeping the records we need for it, including certificates: performance of a contract, and legal obligation
- Understanding how the site is used and improving it: consent, given through the cookie banner
Who we share it with
We use the following third parties to run the site and respond to enquiries:
- Formspree (receiving form submissions)
- Google (Analytics)
- Cloudflare (hosting, security and cookieless analytics)
- My Trade Kit Ltd, who build and look after this website and may access this data only to provide website and marketing services to us
We may also disclose your data:
- In connection with a merger, acquisition, sale of business assets, or restructuring, in which case your data may be transferred as part of that transaction
- Where necessary to protect our rights, property, or safety, or the rights, property, or safety of others
- Where the law requires it, for example to a certification body such as NICEIC when registering notifiable electrical work
We never sell your data.
International transfers
Some of the providers above are based outside the UK (including the US). Where this happens, they rely on legally recognised safeguards such as the UK International Data Transfer Agreement or Standard Contractual Clauses to protect your data.
How long we keep it
Enquiry data is kept for 24 months from your last contact with us, unless you book work with us or a longer period is needed for legal, certification or accounting reasons. Analytics data is kept for 14 months.
Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion of your data
- Restrict or object to how we use it
- Request your data in a portable format
- Withdraw your consent to analytics cookies at any time, through the cookie settings link in the footer
To exercise any of these rights, contact us at urbanvoltelectrical
Automated decision-making
We do not use your personal data to make any decisions about you using automated means alone (without human involvement) that would have a legal or similarly significant effect on you.
Children's privacy
This website is not directed at children. We do not knowingly collect personal data from anyone under the age of 13. If you believe a child has provided us with personal data, please contact us at urbanvoltelectrical
Security
We take reasonable technical and organisational measures to protect your data, including secure hosting and restricted access to our systems. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If we become aware of a data breach affecting your personal data, we will notify you and the ICO without undue delay, where required by law.
Changes to this policy
We may update this policy from time to time. Changes will be posted on this page with an updated date.